Cancellation policy
Some JevityRx products are sold as subscriptions. This policy explains how they work, what you will be charged, and how to cancel. The price, delivery frequency, and renewal terms for your order are also shown on the product page and at checkout before you pay.
How subscriptions work
When you choose a subscription, you authorize JevityRx to charge the payment method used at checkout on a recurring basis until you cancel. Each renewal ships the same product and quantity as your original order unless you change it.
We offer two kinds of subscription:
- Introductory offer subscriptions. Your first order is charged at the discounted price shown at checkout. Starting with your second order, your subscription renews at the full price shown on the product page and at checkout. For example: the 3-pouch option is $40.79 today, then $119.98 every 28 days. Orders ship every 28 days.
- Subscribe & Save. Every order is charged at 15% off the regular price for as long as your subscription is active. Orders ship every 28 days.
You receive an email receipt each time a renewal is charged. You can see your next charge date and amount at any time in your account.
How to cancel, skip, or change your subscription
You can cancel at any time. There is no minimum number of orders. To cancel, skip a delivery, change your delivery date, or update your payment method:
- Log in at jevityrx.com/account with the email on your order and choose Manage Subscriptions, or
- Email hello@jevityrx.com with your name and order number. We confirm cancellations by email within 1 business day.
To avoid being charged for your next order, cancel before your next renewal date.
Refunds on subscription orders
- First order: covered by our 30-Day Money-Back Guarantee (see our Refund Policy).
- Renewal orders: if you were charged for a renewal you did not want, contact us within 14 days of the charge. If the order has not shipped, we cancel it and refund you in full. If it has shipped, our 30-Day Money-Back Guarantee applies.
Price changes
If your subscription renewal price changes, we email you at least 14 days before the new price is charged so you have time to cancel.
Failed payments
If a renewal payment fails, we retry the charge and email you so you can update your payment details. If payment keeps failing, your subscription is cancelled automatically.
Contact
JevityRx, 1654 City of Industries Way, Los Angeles, CA
hello@jevityrx.com · (818) 273-8493 · Mon to Fri, 9 AM to 5 PM ET